General
1.1 - Delivery will be made on receipt of payment
1.2 - All stock items will be sent within 48 hours of receipt of payment.
1.3 - A full refund will be given on items returned in a boxed and new condition within 14 days.

Commissioned work
2.1 - The customer must pay a deposit of 50% of the total estimated cost on order.
2.2 - The remaining total may be paid in full on completion or in installments up to the pre arranged completion date.
2.3 - If the customer requires a piece involving particularly costly/unusual materials an additional percentage of the full payment may be required.
2.4 - The customer reserves the right to return the final piece with no further payments if the item is not satisfactory and all efforts have been made to correct any errors and make the piece to the customers expectations.

After Care
3.1 - A six month warranty offers free repair/replacement on any items damaged through faulty workmanship.
3.2 - A charge may be made for repairs/replacement's caused by misuse or negligence within the six month period.
3.3 - A charge may be made for repairs/replacements caused by wear and tear outside of the six month warranty.
3.4 - A free polishing service is available on all Rachel Helen Jewellery.

Please contact us to discuss any after care issues.